Admin dashboard
Support intelligence
Monitor AI support performance, common retail questions, product demand, and customer conversation insights.
Data sync: healthy
Total chats
12,482
+18.4% this month
Automation rate
68%
+6.2% from FAQ retrieval
Avg. first response
14s
Streaming enabled
Customer satisfaction
94%
Post-chat quality score
Weekly chat resolution
Common questions
Laptop recommendations36%
Warranty coverage24%
Phone comparisons18%
Shipping timelines13%
Accessory bundles9%
Popular products in chat
Recent customer insights
Laptop recommendation
Maya C. asked about NovaBook Pro 14
High intentResolved by AI
Warranty question
Devon R. asked about Apex Gaming 16
NeutralHuman follow-up
Accessory upsell
Lina P. asked about Orbit X1
High intentResolved by AI